Privacy policy

This policy explains how HUGMOOR ("we", "us") collects and uses your personal information when you visit our store or place an order.

What we collect: your name, email, shipping and billing address, phone number (if provided), order details, and basic device and browsing data such as IP address and pages visited. Payments are processed by our checkout provider (Shopify); we never see or store your full card number.

How we use it: to process and ship your orders, send order and shipping updates, answer your questions, prevent fraud, and improve our store. If you sign up for our emails, we'll send you news and offers; you can unsubscribe anytime.

Sharing: we share information only with service providers who help us run the store (such as Shopify, payment processors, shipping carriers and email tools), or when required by law. We do not sell your personal information.

Your choices and rights: depending on your state, you may have the right to access, correct or delete your personal information, or to opt out of certain uses. To make a request, email hello@hugmoor.com.

Data retention: we keep order information as long as needed for accounting, tax and legal purposes.

Questions about this policy? Email hello@hugmoor.com.